Privacy Policy

1. Introduction

MaplePros ("we", "us", "our") operates the gomaplepros.ca website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. We are committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

Information you provide:

• Account information: name, email address, password
• Profile information: bio, service areas, certifications, rates
• Job postings: descriptions, location preferences, timing, budget
• Messages exchanged between clients and professionals
• Reviews and ratings
• Payment information (processed securely by Stripe)

Information collected automatically:

• Device and browser information
• IP address and approximate location (for service area matching)
• Usage data (pages visited, features used, time on platform)
• Cookies and similar tracking technologies

3. How We Use Your Information

• To operate and improve the MaplePros platform
• To match clients with relevant local professionals in the GTA
• To facilitate communication between clients and professionals
• To process payments and send transaction notifications
• To verify professional credentials and business claims
• To send service updates, notifications, and promotional communications
• To detect fraud and ensure platform safety
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Other users: Your profile information, reviews, and job postings are visible to other platform users as part of the marketplace functionality
• Service providers: We use third-party services for hosting (AWS), payment processing (Stripe), and analytics
• Legal requirements: When required by law, regulation, or legal process

5. Data Storage and Security

Your data is stored on servers located in the United States (AWS us-east-1 region). We use industry-standard security measures including encryption in transit (TLS/SSL), encrypted databases, and secure authentication. While we take reasonable steps to protect your information, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your account and personal data
• Withdraw consent for data processing
• File a complaint with the Office of the Privacy Commissioner of Canada

7. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand how the platform is used. You can control cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

MaplePros
Greater Toronto Area, Ontario, Canada
Email: privacy@gomaplepros.ca